National Service Administration


Reception of citizens seeking service and responding to their inquiries and guiding them to the competent authorities.
Positive assistance in overcoming the constraints of the executive work to solve the problems of the public.
Receive inquiries, complaints and demands of citizens and research and forwarding them to the officials and follow-up the reply.
Work to solve the problems of the masses and follow up to reach to solutions and notify citizens of the result whether negative or positive.
Research and study what is published in newspapers and magazines and what is broadcasted by the various media, especially the individual or general problems to remove the causes and resolve the problems.
Preparing a simplified working guide with the names of different administrations, their specialties, how they perform their work, the conditions and papers necessary to request the services they perform, their place and the time required to complete them.
Prepare indicators that indicate the level of performance in the public services and provide suggestions for improving and developing these services and simplifying procedures for their performance.