The Third Employment Fair

Xceed Company


Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations.

Xceed Site

About Xceed

Xceed manages various outsourcing agreements with key government & commercial accounts in different European languages.
Xceed core objective is to deliver superior quality and value to its clients in every aspect of the CRM cycle. "Xceed currently operates from (3) sites within Cairo; two of the sites are operating full time. The other site is utilized as back up site for business continuity purposes. Capitalizing on its ground breaking success, Xceed has an additional contact center in the Morocco technology Park; “CasaNearshore Park. Xceed manages programs for clients covering (4) different continents, in (7) different languages.
Xceed is one of Telecom Egypt companies that were established in 2001 to act as the IT arm for Telecom Egypt, the incumbent operator. Xceed started its call center operation business July 2003, with state-of-the-art Contact Center that supports a wide array of inbound and outbound services that are customized to the clients’ needs. Added to the customized service solutions, Xceed provides Back office Services, Infrastructure Management Services, Recruitment Process Outsourcing, Helpdesk Support Services and Social Media Analysis Services.

Fair Participation (Job Vacancies)

1. Customer Service Representative (CSR)

  • Adhere to their scheduled shifts within the set boundaries
  • Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions
  • Complete necessary documentation related to all transactions with minimal deviation
  • Understand specific customer needs and offer the most suitable products / services
  • Escalate customer complaints and queries wherever necessary, according to agreed SLAs
  • Complete appropriate skill verification tests on time
  • Keep self-updated on account products, offers and processes
  • Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences

2. International CSR (Profile 1)

  • Graduate in any field, BSc Graduate preferred
  • 0 – 2 years in a call center.
  • IT Skills: Good knowledge of Windows operating environment, Word, Excel & PowerPoint
  • Languages: Excellent command of Arabic and English (oral/written) is a must.
  • Ability to work a full-time shifts schedule including nights, weekends, and holidays if required.

Kindly send your CV to: Ayah Ahmed Abbas Or log in to: (http://www.xceedcc.com/CareerCenter/recruitment.aspx?cid=105 ) to upload your CV

3. Local CSR (Profile 2)

  • Graduate in any field, BSc Graduate preferred
  • 0 – 2 years in a call center.
  • IT Skills: Good knowledge of Windows operating environment, Word, Excel & PowerPoint
  • Languages: Very Good command of Arabic and English (oral/written)
  • Ability to work a full-time shifts schedule including nights, weekends, and holidays if required.
  • Kindly send your CV to: Careers@xceedcc.com Or log in to: (http://www.xceedcc.com/CareerCenter/recruitment.aspx?cid=105 ) to upload your CV

4. Technical CSR (Profile 3)

  • 1. Graduate in any field, BSc Graduate preferred
  • 0 – 2 years in a call center.
  • IT Skills: Good knowledge of Windows operating environment, Word, Excel & PowerPoint
  • CCNA certified
  • Languages: Very Good command of Arabic and English (oral/written), second language is a must in international accounts.
  • Ability to work a full-time shifts schedule including nights, weekends, and holidays if required.

Kindly send your CV to: Yomna Gomaa Farahat (Yomna.Farahat@xceedcc.com) & Sarah Sobhy Yacoub Or log in to: (http://www.xceedcc.com/CareerCenter/recruitment.aspx?cid=105 ) to upload your CV

5. Internships

Field in which you wish to list your job (All HQ departments)

  • rd Year and 4th Year undergraduates
  • Ability to work full-time shifts during the internship time.

Kindly send your CV to: Ayah Ahmed Abbas Or log in to: (http://www.xceedcc.com/CareerCenter/recruitment.aspx?cid=105 ) to upload your CV

Contact Us:

Address: The Smart Village, KM28, Cairo/Alex Road, Egypt
Tel: +202 3776 3000
Fax: +202 3776 3001
Email:info@xceedcc.com

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